Return Policy

We want you to love your wedding dress! Please read our return policy carefully before placing your order, as it differs from policies for ready-made items.

Made-to-Order Items

Because every dress is custom-made to your individual measurements, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun, as each dress is cut and sewn specifically for you and cannot be resold.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.
After 24 hours, once measurements are confirmed and production has started, cancellations are no longer possible.

Damaged or Defective Items

Your satisfaction matters to us. If your dress arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery with:

Your order number
Clear photos/video of the issue
A description of the problem

We will review each case individually and offer a repair, replacement, or partial refund where appropriate.

Sizing Issues

Since dresses are made based on the measurements you provide, we strongly encourage double-checking your measurements before confirming your order. We are not responsible for sizing issues resulting from incorrect measurements submitted by the customer. Minor alterations are typically best handled by a local seamstress/tailor.